KARVT ANSWERS YOUR FREQUENTLY ASKED QUESTIONS
How it works:
Our skins are personally hand-crafted and offer our customers a simple and effective way to completely remodel their device. Our skins are made of 100% real wood, which is both sustainable and eco-friendly. All of our wood products are FSC certified. We use a professional grade 3M backing adhesive that sticks perfectly to your device that offers lasting results for a perfect skin.
How to Apply
Step 1. Remove backing.
Step 2. Center your skin.
Step 3. Slap it on.
No seriously. Those are the directions. No more bubbles with cheesy vinyl sticker skins. Enjoy.
It is important to us to address your questions and/or concerns regarding KARVT products.
If your question is not answered below, contact us by sending an email to email@example.com. We will get back to you as soon as possible, no longer than 3 business days.
For order inquiries only, please email Ros at firstname.lastname@example.org.
What is a KARVT skin?
KARVT skins are unique, beautiful wooden skins designed for Mac and other popular products. Our skins are meant to evoke character and style, while at the same time offering protection to the outside of your computer. Each skin is equipped with 3M backing that adheres flawlessly to your device.
How long will KARVT skins last?
Our skins are meant to be a long-lasting product. With proper care, your KARVT skin should last the lifetime of your computer, providing a real wood finish, each with its own unique character.
Will a KARVT skin void my AppleCare warranty?
No. Your AppleCare agreement will stay intact when using KARVT skins.
Are KARVT skins removable?
Our skins are meant to be semi-permanent. However, if for any reason you want to discard the skin, it is still removable. Any remaining residue will come off easily with any common sticker-removal liquid. (Goo Be Gone also works) We've noticed that re-position-able skins tend to not last and weather over multiple uses. We like our skins to endure and not peel back over time. If you decide to remove the skin, please be aware that since it is real wood you can expect some cracking and splintering. Please use caution if you decide to remove the skin. Also keep in mind a residue maybe left behind but it can be cleaned off. When we remove them ourselves we use a plastic paint scraper and pop it off vs ripping it off piece by piece. The residue will come off, it may just take a little bit of elbow grease. These skins are are semi-permanent, meaning that they are meant to be left on the device. Be careful not scratch your Macboock by using something to scrape off the residue. As we said previously, popping it off is the best way to remove it.
How do I apply and/or remove the skin?
Proper application and removal of skins can be reviewed in video found in our blog section.
Are KARVT skins re-usable?
Our skins are not re-usable. They are designed for one-time use. Re-usable skins peel over time and tend to not last. We are determined to make KARVT skins that last and won’t peel back over time with too many applications.
How thin are KARVT skins?
They are very thin, .025 inches. A comparison would be the thinness of a healthy finger nail.
Does the IPhone 4 ‘Bumper’ fit with KARVT skins?
When will you release skins for new Apple products?
Because of the manner in which Apple releases new products, we are just as enthusiastic as you are when new technology becomes available for purchase. Given a few weeks, we will be able to offer updated sizing and KARVT skins for new releases. KARVT no longer manufactures skins that are cut out to embellish the Apple Trademark. Instead, we offer mac skins that either cover the logo, or have a circle cut out. We hope to offer more choices in the near future, and these will become available for purchase through our website. Please refer to our product images before making your selection.
Due to an overwhelming amount of support and orders being placed our order shipments are taking a little longer than normal. Please be aware that we may need 20 business days for orders to be shipped out in some cases. Thanks for all the support guys! This is only temporary.
It is our goal to ensure you receive your order as quickly as possible. Please allow us up to 14 business days to fulfill your order, and craft your product(s) before shipment. We ship most of our orders using USPS, which allows you to receive an email confirmation and a tracking code for your convenience.
How long will shipping take?
Orders will ship within 14 business days after the order has been received. When you receive your order is dependent on your location. Please read above information.
Do you ship internationally?.
Yes. Delivery rates and times will vary.
We want to emphasize that KARVT is only responsible for the shipment until it reaches customs. Unfortunately, once your product has reached customs, we are not responsible for further delays and cannot retrieve shipments until they have cleared customs.
Do you offer the USPS shipping method?
Yes. We do offer USPS which does provide a less expensive shipping method. For international shipments, please be aware that KARVT is responsible for the shipment only until it reaches customs. Contact us if you have concerns, or would like help in choosing the best shipping method for your particular situation.
We appreciate any feedback about our services and shipment methods at email@example.com. Because we are such a close-knit, family business, please allow several business days for customer service responses. Thank you for your patience.
What are your return and exchange policies?
Before processing your order, please make sure that you have selected the correct model, color, and design style. When you receive your skin in the mail, place it over your Macbook / iPhone / iPad to ensure it is the right size before removing any of the backing. Skins with the backing removed will not be able to be returned or exchanged! Anything with custom work to your specifications will not be refunded or exchanged!
We currently do not allow exchanges for our products. For this reason, you must be sure you order exactly what you want and need.
All returns must first be authorized. Please contact us at firstname.lastname@example.org to begin the process. Do not dispose of your order until you have been notified.
Damages During Application:
We cannot replace products that have been improperly applied. Please use caution when applying your skin to ensure it is applied properly. For your reference, we offer a video demonstration on how to properly apply and remove your KARVT skin in our blog section.
Wrong Item Shipped:
We make sure orders are correct before shipping. However, if you receive the incorrect item please email us at email@example.com and we will contact you as soon as possible via phone or email provided and try our absolute best to resolve the issue.
CUSTOM ORDERS AND KARVT ARTIST SERIES
Can KARVT fulfill bulk custom design orders?
Yes we can! KARVT specializes in custom products. Do you have a design in mind that you would like to have UV printed or Laser engraved onto a journal or sketchbook? Let us know at firstname.lastname@example.org. We also team up with artist from all around the world, so if you are an artist let us help you turn your imagination into reality. Please keep in mind we respect the copyright laws and will not be able to incorporate a design or logo that has been patented or trademarked. If you are a company looking to order custom skins in bulk, we can help you bring your ideas to wood. We offer incentives for bulk purchases. We also offer more services and products other than the one's on our website. For a list of other services and products or for more information on company orders, please contact us at email@example.com.
Where can I find KARVT ‘Artist Series?’
KARVT appreciates artistic vision and is always looking to cultivate new talent. Collaborating with KARVT wooden skins, we offer limited editions of artists’ work. These skins can only be purchased on the KARVT website and/or through the artists’ independent website, should they have one. Each skin is marked with its edition number, artist signature and KARVT trademark. If you are an artist interested in collaborating with KARVT, please send your portfolio to firstname.lastname@example.org for review.
Please be patient, and know that your feedback is important to us. Feel free to leave feedback on our blog in the comment section.
All inquiries, email email@example.com or call us at 720.474.8915.