It is important to us to address your questions and/or concerns regarding KARVT products.
If your question is not answered below, contact us by sending an email to email@example.com. We will get back to you as soon as possible, no longer than 3 business days.
For order inquiries only, please email Ros at firstname.lastname@example.org.
KARVT skins are unique, beautiful wooden skins designed exclusively for Mac products. Our skins are meant to evoke character and style, while at the same time offering protection to the outside of your computer. Each skin is equipped with 3M backing that adheres flawlessly to your notebook.
Our skins are meant to be a long-lasting product. With proper care, your KARVT skin should last the lifetime of your computer, providing a real wood finish, each with its own unique character.
No. Your AppleCare agreement will stay intact when using KARVT skins.
Our skins are meant to be semi-permanent. However, if for any reason you want to discard the skin, it is still removable with little to no residue remaining. Any remaining residue will come off easily with any common sticker-removal liquid. We've noticed that re-positionable skins tend to not last and weather over multiple uses. We like our skins to endure and not peel back over time. If you decide to remove the skin, please be aware that since it is real wood you can expect some cracking and splintering. Please use caution if you decide to remove the skin.
Proper application and removal of skins can be reviewed in video found in our blog section.
Our skins are not re-usable. They are designed for one-time use. Re-usable skins peel over time and tend to not last. We are determined to make KARVT skins that last and won’t peel back over time with too many applications.
They are very thin, .025 inches. A comparison would be the thinness of a healthy finger nail.
Because of the manner in which Apple releases new products, we are just as enthusiastic as you are when new technology becomes available for purchase. Given a few weeks, we will be able to offer updated sizing and KARVT skins for new releases. KARVT no longer manufactures skins that are cut out to embellish the Apple Trademark. Instead, we offer mac skins that either cover the logo, or have a circle cut out. We hope to offer more choices in the near future, and these will become available for purchase through our website. Please refer to our product images before making your selection.
It is our goal to ensure you receive your order as quickly as possible. Please allow 10 business days to fulfill your order, and craft your product(s) before shipment. We ship orders using UPS, which allows you to receive an email confirmation and a tracking code for your convenience.
Orders will ship within 10 business days after the order has been received. When you receive your order is dependent on your location.
Yes. Delivery rates and times will vary.
All international shipments are shipped by UPS. We want to emphasize that KARVT is only responsible for the shipment until it reaches customs. Unfortunately, once your product has reached customs, we are not responsible for further delays and cannot retrieve shipments until they have cleared customs.
Yes. We do offer USPS which does provide a less expensive shipping method. However, because this service does not include tracking and email confirmation, we do not recommend USPS. For international shipments, please be aware that KARVT is responsible for the shipment only until it reaches customs. Contact us if you have concerns, or would like help in choosing the best shipping method for your particular situation.
We appreciate any feedback about our services and shipment methods at email@example.com. Because we are such a close-knit, family business, please allow several business days for customer service responses. Thank you for your patience.
Before processing your order, please make sure that you have selected the correct model, color, and design style. When you receive your skin in the mail, place it over your Macbook / iPhone / iPad to ensure it is the right size before removing any of the backing. Skins with the backing removed will not be able to be returned or exchanged!
We currently do not allow exchanges for our products. For this reason, you must be sure you order exactly what you want and need.
All returns must first be authorized. Please contact us at firstname.lastname@example.org to begin the process. Do not dispose of your order until you have been notified.
Damages During Application:
We cannot replace products that have been improperly applied. Please use caution when applying your skin to ensure it is applied properly. For your reference, we offer a video demonstration on how to properly apply and remove your KARVT skin in our blog section.
Wrong Item Shipped:
We make sure orders are correct before shipping. However, if you receive the incorrect item please email us at email@example.com and we will contact you as soon as possible via phone or email provided and try our absolute best to resolve the issue.
At this time, we are not accepting custom orders. However, if you are a company looking to order custom skins in bulk, we can help you bring your ideas to wood. We offer incentives for bulk purchases. For more information on company orders, please contact us at firstname.lastname@example.org.
KARVT appreciates artistic vision and is always looking to cultivate new talent. Collaborating with KARVT wooden skins, we offer limited editions of artists’ work. These skins can only be purchased on the KARVT website and/or through the artists’ independent website, should they have one. Each skin is marked with its edition number, artist signature and KARVT trademark. If you are an artist interested in collaborating with KARVT, please send your portfolio to email@example.com for review.
Please be patient, and know that your feedback is important to us. Feel free to leave feedback on our blog in the comment section.
For order inquiries only, please email Judy at firstname.lastname@example.org or call 720.384.6109.
All other inquiries, email email@example.com or call us at 720.474.8915.